RETURNS AND REFUNDS
If you need to return one or more products purchased on poemiabag.com, please send an email to info@poemiabag.com within 14 days of receiving your order.
For efficient processing of your return, please include the following details in your email:
- Your full name
- The email address used for the order
- Your phone number
- The order number (found in your confirmation email or in your account under the My Orders section).
The return shipping cost must be covered by the customer, using a courier of your choice.
Prepare and send the package to the following address:
POEMIA SRL
Via S. Polo, 10
25017 Lonato del Garda (BS)
ITALY
Via S. Polo, 10
25017 Lonato del Garda (BS)
ITALY
Important:
The products must be intact and sealed in their original packaging.
Refunds are usually processed to the original payment method used for the order. Return shipping costs are the customer’s responsibility.
For more information about withdrawal rights, returns, and refunds, please refer to our Terms and Conditions page.
Please note:
Exchanges and refunds are not available for custom-made or personalized items.